Everything BEYND hears, knows and does.
Eight core capabilities. One unified feed. Designed around the same belief: the best record of your business is the one your customers gave you, out loud.
Hear every word, in every language, the moment it’s spoken.
Streaming transcription with speaker labels, timestamps, language detection, profanity masking and PII redaction — out of the box, in 32 languages, at sub-400ms latency.
- 32 languages incl. HE / AR / RU
- Real-time + post-call modes
- Word-level confidence
- Custom vocabulary for your products
Score the room. Sentence by sentence.
A continuous tone curve across every call. Frustration spikes flagged live; recovery moments tagged for coaching. Emotion labels: confusion, urgency, joy, escalation.
- Positive / neutral / negative + arousal
- Live alerts on negative spikes
- Per-customer mood arc across calls
- Speaker-separated curves
A weekly digest for every agent.
Every call against the same rubric. Empathy, scripts, objections, talk-listen ratio. Auto-generated coaching clips lifted from the rep’s own best moments.
- Per-agent weekly email
- Compared to top performers
- Auto-curated training clips
- Self-review tools
Recaps in your CRM before the line drops.
A one-screen brief: who, what, why, what’s next. Delivered straight into Salesforce, HubSpot, Zendesk or wherever your team keeps the truth — the moment the line drops.
- Action items with owners + dates
- Auto-drafted follow-up email
- Quote pulls + timestamp links
- Topic + intent tags
Workflows that follow what was said.
Triggers from what the conversation contained: a topic, a sentiment, a script miss. Actions to Salesforce, HubSpot, Slack, Notion — and 40+ more. No glue code.
- Visual flow builder
- Webhooks · REST · GraphQL
- Signed events + DLQ
- 40+ pre-built integrations
Audit-grade evidence on every word.
Required disclosures, banned phrases, regulatory script lines — checked on every conversation, time-stamped, logged. Pre-built rule packs for MiFID II, FINRA, TCPA and HIPAA.
- MiFID II · FINRA · TCPA · HIPAA
- Custom required scripts
- Time-stamped violation logs
- Audit-ready exports
Prompts to your reps mid-call.
The missed objection. The script line that was skipped. The recovery move that worked last quarter. BEYND surfaces it to the rep’s screen the moment it’s needed.
- Battlecards on competitor mention
- Objection responses, contextual
- Script reminders, live
- Self-coaching for agents
Customer raised pricing — pivot to ROI calculator.
Required: identity verification phrase.
Competitor mentioned. Q4 reporting beats Gong by 14 days.
If your team uses it, BEYND speaks to it.
Phone systems, CRMs, BI tools, dialers, ticketing, messaging. Two-way sync — summaries, action items and quotes written back to the right record, every time.
- Two-way CRM sync
- One-click connectors
- Custom Zapier & Make recipes
- Public REST + GraphQL API
Hear what your customers actually said.
Be live in minutes, not months.