BEYND
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01 from conversation to knowledge to action

The platform that understands your customers, conversation.

BEYND turns every customer call into intelligence transcribed, scored and acted on the moment it happens. In 32 languages. On any phone system.

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SOC 2 Type II ·GDPR ·HIPAA-ready ·ISO 27001
LISTEN Every customer conversation, transcribed live in 32 languages
UNDERSTAND Intent, risk and opportunity, flagged automatically
ACT CRM, email and Slack, updated automatically
01Production-ready

Know what's happening in your business in minutes, not months.

Connect any phone system. Sync any CRM. BEYND was built so production never waits on integration.

01

From 0 to live in 9 minutes

Plug in your phone system, paste one API key, and BEYND starts reading every call. No integration team. No migration window.

02

CRM auto-sync, two-way

Salesforce, HubSpot, Zendesk, Intercom. Summaries, action items and quotes written back to the right record.

03

Real-time agent coaching

Prompts surface to your reps mid-call: the missed objection, the script line, the recovery move that worked last time.

04

40+ integrations, ready out of the box

Phone systems, CRMs, BI tools, dialers, ticketing. If your team already uses it, we already speak to it.

05

Compliance, on every word

Required disclosures, banned phrases, regulated language caught, logged, audit-ready.

06

REST · GraphQL · signed webhooks.

Bring your own UI. Pipe every event into your stack. Retries, signing, dead-letter queue all built in.

↳ Every feature: enterprise-ready, day one. SOC 2 · ISO 27001 · GDPR · HIPAA · CASA Tier 3 · PCI.
02The problem

98% of your customer conversations never become organizational knowledge.

You can't fix what you never heard. You can't coach what no-one caught. You can't act on signal you didn't see.

This is what BEYND changes
100 CONVERSATIONS · TYPICAL WEEK
Reviewed Silent
2/ 100 REVIEWED
03Listen

Hear every word, in every language, the moment it’s spoken.

Every call streams into BEYND in real time, with speaker recognition, sub-400ms latency, automatic language detection, profanity masking and PII redaction. All built in, from day one.

  • 32 languages incl. HE / AR / RU
  • Real-time + post-call modes
  • One-click connectors · 40+
  • Custom vocabulary for your products
Live stream · 12 active calls 14:08:42
#4821 M·R Let me show you what we shipped in October...
#4819 D·L Honestly, we've been thinking about switching.
#4818 J·S I see your order shipped yesterday. Let me track it.
#4817 K·M Yes, that resolves it. Thank you so much.
#4816 N·H …and just to confirm, your new card ending in 4242…
#4815 A·T Let me transfer you to the team that handles…
↳ Transcribed · 96% confidence · EN · HE · AR · RU · ES
CALL #BEYND-4821 02:14.308
SENTIMENT+0.82
EMPATHY8.4/10
SCRIPT92%
TALK RATIO38/62
topic · pricing objection · timing intent · buy risk · churn
04Understand

Score every moment. Score every voice.

BEYND analyzes every call against the same framework: sentiment, intent, objections, script adherence and compliance. Every conversation. Continuously. No sampling.

  • Sentiment and emotion curve across every conversation
  • Automatic topic and intent clustering
  • Live risk and churn alerts
  • Automatic benchmarking against your top performers
05Act

The follow-up writes itself, before the call even ends.

A summary lands in your CRM. A follow-up email is drafted to the customer. A coaching clip reaches the agent. A Slack alert goes to the manager. All triggered automatically by what was actually said in the conversation.

  • 40+ pre-built integrations
  • Visual workflow builder
  • Webhooks · REST · GraphQL
  • Salesforce · HubSpot · Slack · Notion
WHEN · churn_risk > 0.6 in call #4821
01
SALESFORCE Tag account as at-risk · churn-risk
✓
↓
02
EMAIL Draft follow-up · Q4 changelog · from Maya
✓
↓
03
SLACK · #CX-ALERTS Notify CSM · D. Levin · context attached
✓
↓
04
CALENDAR Schedule follow-up call · Fri 10:00
✓
↳ 4 actions · 1.2s · 0 human intervention
06Teams

One platform. Every team.

From sales to compliance, every team that touches the customer gets the intelligence it needs, in the format that fits it.

07The platform

Everything voice intelligence should have been.

Six core capabilities. One unified feed. No assembly required.

01

Real-time transcription

Streaming text with speaker labels, timestamps and confidence scores. 96% accuracy at sub-400ms latency.

AGENT Your renewal expires next month let me pull up your plan.
CUSTOMER Honestly, we’ve been thinking about switching.
02:14 · EN
02

Sentiment + emotion

A continuous tone curve across every call. Frustration spikes flagged live, before they turn into churn.

↘ frustration ↗ recovery
03

Agent analytics

Empathy, scripts, objections, talk-listen ratio. The same rubric, applied to every call your team makes.

EMPATHY8.4
SCRIPT92%
TALK38/62
04

Automatic summaries

A clean recap in your CRM the moment the line drops. Topics, action items, next steps already written.

SUMMARY · #482112:42
✓ Send Q4 changelog
05

Action automation

Triggers based on what was actually said CRM updates, follow-up emails, Slack alerts, calendar holds.

WHEN churn_risk > 0.6
Salesforce Slack Email
06

Enterprise-grade security, day one.

SOC 2 Type II · ISO 27001 · GDPR · HIPAA-ready. BYOK encryption, customer-isolated models, self-hosted option, air-gap-ready.

SOC 2 Type IICERTIFIED · 2025
ISO 27001CERTIFIED · 2025
GDPREU · COMPLIANT
HIPAABAA · AVAILABLE
CASA Tier 3VERIFIED · 2025
PCI DSSLEVEL · 1
Platform capabilities